Many of you commented on my last Overstock-themed post that the company likely outsources its customer service to some place like India. After going back and rereading my previous exchanges with them, I'm prone to accept that argument.
In fact, what's surprising is that I didn't arrive at that conclusion on my own, given the reps' rather awkwardly polite prose style.
And then I realized: excepting "Jack", all the customer service reps had names that would generally be classified as somewhere between "very black" and "sambo"--which is where the accusation comes in:
See, I had been imagining a call center in the ghetto, giving some American citizens a leg-up into the middle class.
Instead, those names were being used to disguise a foreign-based workforce and the exportation of money that could instead have been in the ghetto doing some good at home.
I wonder if it's true.